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What payment options do you accept?

We accept all VISA, MASTERCARD and AMEX credit cards as well as Apple Pay and Google Pay payments via Stripe.

All payments will be made in Singapore Dollars (SGD).

What are your delivery options in Singapore?

We offer complimentary door-to-door courier delivery within Singapore with a minimum spend of SGD 50.

Orders below SGD 50 will be delivered at a charge of SGD 4.99.

You may also choose to pick up your order at our ION Orchard store by selecting the 'Store Pickup' option at checkout. An email notification will be sent to you within 2 to 4 working days once the order is ready for collection at the store.

Do you ship internationally and how much does it cost?

Update: As of April 2026, shipping to the Middle East is temporarily unavailable due to the current global situation. This includes Afghanistan, Iraq, Israel, Jordan, Kuwait, Qatar, Saudi Arabia and United Arab Emirates.

Yes, we offer complimentary worldwide shipping with a minimum spend of SGD 250.

Do note that we ship Delivery Duty Unpaid (DDU), which does not include applicable duties and taxes that may be levied by the country you are shipping to.

For orders less than SGD 250, the respective shipping costs will apply:

Zone A : SGD 10
Malaysia

Zone B: SGD 15
Brunei / Indonesia / Philipines / Thailand / Vietnam

Zone C: SGD 20
China / Hong Kong / India / Japan / Korea / Macau / Taiwan

Zone D: SGD 25
Australia / New Zealand

Zone E: SGD 30
Cambodia / Canada / France / Italy / Maldives / Mexico / Myanmar / Netherlands / Pakistan / Sri Lanka / United Kingdom / United States of America

Zone F: SGD 35
Austria / Belgium / Bulgaria / Cyprus / Czech Republic / Denmark / Finland / Germany / Greece / Hungary / Ireland / Monaco / Norway / Portugal / Romania / Spain / Sweden / Switzerland

Zone G: SGD 55
Afghanistan / Egypt / Iceland / Iraq / Israel / Jordan / Kazakhstan / Kuwait / Qatar / Saudi Arabia / South Africa / United Arab Emirates

If your country is not listed above, the shipping cost will be calculated automatically at checkout.

Am I liable for customs and duties on my international order?

We ship Delivery Duty Unpaid (DDU); shipping fees displayed are not inclusive of the duties and taxes that may be levied by the country you are shipping to.

The amount of duties and taxes vary by country - you may click on the link here to get an estimation of the duties and taxes that may be applicable to your country.

Please note that by placing an order online, you have agreed to be responsible for all duties, taxes and custom charges. IN GOOD COMPANY cannot be held liable for any shipment and custom charges should the order be refused by the recipient.

How does the US tariff affect me as a customer?

From 2 May 2025, if you're based in the United States, please note that import tariffs will apply to your order depending on the total value as our merchandise are produced in China. These tariffs are imposed by US Customs and are not included in your order total at checkout.

Should your package be subject to duties, you may be contacted by the courier to make payment before delivery can be completed. The amount is determined by US customs regulations and varies based on the product category and value.

Unfortunately, we are unable to control or waive these charges. We recommend checking with your local customs authority if you need more details on applicable tariffs.

How long will my order take to arrive?

For orders within Singapore, we will do our best to ensure that you receive your order within 3 business days from the date of purchase.

International orders can take up to 5-10 business days — depending on your country zone.

This may be subject to change during sale periods or peak festive seasons where there is a high volume of orders.

How do I track my order?

An email with a shipment tracking link will be sent to you as soon as your order is being dispatched from our warehouse.

Can I edit/change my order or change my delivery address?

You may email us at customerservice@ingoodcompany.pro with your Order Number as soon as possible.

We will do our best to accommodate your request. However, we are unable to make any changes once the order has been shipped out.

Our Customer Service Desk is open from Mon - Fri (SGT 9.30am - 6.30pm).

Do you offer gift wrapping or gift messages?

We do offer gift wrapping at a flat fee of $5 as an option when you check-out.

Your items will be wrapped in crisp tissue paper and placed in our signature gift box. You may also choose to include a gift message, which will be handwritten for you in an IN GOOD COMPANY note card.

Our gift boxes are finished with a cotton ribbon and can be reused again for gifting or storage.

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